Where Can I Buy AniStudio Products?

You can purchase AniStudio products from our online store.

Can I Order Without an Account?

Yes, you can. However, creating an account lets you save your shipping and billing addresses, view your order history, and get tracking information. Plus, you’ll receive email updates with special offers, events, and other news exclusive to our subscribers.

What Currency Do You Use for International Transactions?

All international orders are billed in Euros.

What Payment Methods Do You Accept?

We accept Visa, MasterCard, and all major credit cards, except international American Express, through the IYZICO checkout gateway.

How Can I Contact Customer Service?

To reach us, send an email to hello@anistudio.co. Our customer service team will get back to you within 24 hours. We are available online Monday through Friday. If you contact us on weekends or public holidays, we’ll respond on the next business day.

I’m a New Customer. Is There a Discount for My First Order?

Yes! New customers receive a one-time 10% discount. To get the discount, subscribe to our newsletter and confirm your email address.

Which Countries Do You Ship To?

We ship globally with a standard flat rate for all destinations. Visit our SHIPPING page for more details.

How Long Does It Take to Dispatch an Order?

Orders are generally dispatched within 3-5 business days, except during sales or holidays when it may take longer. For more details, see our SHIPPING page.

What's Your Return Policy?

For information on returning items, visit our RETURNS & EXCHANGE page.

What If I Receive a Damaged or Faulty Item?

We strive to provide high-quality products, but if you receive a faulty or damaged item, email us at hello@anistudio.co, and we'll address the issue promptly.

Are Your Online Transactions Secure?

Absolutely. We don’t store credit card information, and we don’t share your personal details with third parties.

How Can I Change or Cancel an Order?

If you need to change or cancel an order, email us at hello@anistudio.co as soon as possible. We’ll do our best to help, but once an order is shipped, we can’t change or cancel it. Also, AniStudio isn't responsible for shipping costs if you provided incorrect shipping details, so double-check before submitting your order.